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Shipping Policy

1. Processing Time

 

We appreciate your order! We are a micro-store and take great care in preparing your fresh tea blends.

  • Order Processing: All orders are processed, packaged, and prepared for shipment within 3–5 business days (Monday–Friday).

  • Peak Season: During major sales, holidays, or promotional periods, processing may take up to 7 business days.

  • Notifications: You will receive a shipment confirmation email with a tracking number once your order is ready to ship.

 

2. Shipping Rates and Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated Delivery: Delivery times are estimates only and begin once the package has been handed off to the carrier (e.g., USPS, FedEx).

  • Domestic (US): Standard shipping typically takes 3–7 business days after processing.

  • International: International shipping times vary widely by destination but usually take 10–20 business days after processing.

 

3. Shipping Confirmation and Order Tracking

 

  • Tracking: Once your order ships, you will receive an email confirmation containing the tracking number(s) for your package. The tracking number will be active within 24 hours.

 

4. Duties, Taxes, and Customs (International)

 

  • Fees: Collectea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

  • Delivery Issues: If you refuse to pay customs duties and the package is returned to us, we will refund the original product cost, but not the shipping costs.

 

5. Damages, Lost, or Stolen Packages

 

Collectea is responsible for handing your order over to the shipping carrier in excellent condition. Once the package is scanned by the carrier, the risk of loss transfers to you.

  • Damages: If you receive your package damaged, please refer to our Return & Refund Policy section on Damaged Items. We require a photo of the damage within 7 days of delivery.

  • Lost or Stolen: If tracking shows your package was delivered but you did not receive it (stolen), or if the package is lost by the carrier, please follow these steps:

    1. Check: Confirm the delivery address was correct and check with neighbors or building management.

    2. Contact Carrier: File a claim directly with the shipping carrier (e.g., USPS, UPS, FedEx). They are best equipped to locate or investigate the issue.

    3. Notify Us: Once you have a claim number from the carrier, please contact us at [Your Customer Service Email]. While we are not liable for the carrier's errors, we will do our best to assist you in resolving the issue.

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